Comments on: one Amazon review, one refund, one ethical dilemma

By: Emmet Brown

Emmet Brown — Sat, 06 Jun 2015 10:14:00 +0000

you did good, there’s no shame in saying the truth as it is, so other people can avoid getting shoddy products and they can invest more time in QA instead of rushing the next product.

By: Sophie Clissold

Sophie Clissold — Fri, 04 Apr 2014 17:07:00 +0000

We had a delivery-to-home takeaway meal bought through JustEat. I reviewed afterwards complimenting some aspects and commenting on the dish we didn’t like. I was phoned by the restaurant two days later – lengthy speech about how they prioritise customer service and next time I order they will make each dish just as I like it if I phone the manager direct on his personal phone…. and as they take this so seriously would I now remove the review? No thank you. Interestingly this supplier has 99% positive scores on the site. I’l be choosing another restaurant thanks.

By: Ian Lewis

Ian Lewis — Thu, 03 Apr 2014 12:18:00 +0000

You can’t take the review down. It was an honest opinion about a product. If the seller doesn’t like it, they should do something to improve the product not ask you to take the review down, or provide a new product so you can review that to prove it was a one off. They can always comment on your review.

By: Sophie Exintaris

Sophie Exintaris — Thu, 03 Apr 2014 11:27:00 +0000

In reply to Andrzej Marczewski. Thanks! I'll add that too, you're right.