Tag: design methods

Customer experience Design Thinking and workshops Productivity User research

I can tell you where to stick your AI… Service Blueprints: A (reverse) treasure map to operational improvements

by eurydice13 on
0 comments

Time to read: 6 minutesEvery conversation I have had about work in the past year has mentioned AI. Of course. It is the hot new emerging technology, and the one most likely to truly revolutionise how business is done… as long as some kinks (read: hallucinations) are eliminated from its behaviour. But… say you are responsible for a company’s […] continue reading »

Controversial topics Crazy ideas Customer experience UX & Design

How to win at UX

by eurydice13 on
0 comments

Time to read: 5 minutesUX is trendy, and we should all rejoice… Except UXers often work to unrealistic expectations, (“make this product user-friendly in 8 weeks”) try to solve non-existent problems (“build that team a dashboard with metrics XYZ”), and are seldom allowed time to do real research or work as a team (“we don’t have time for that, […] continue reading »