I can tell you where to stick your AI… Service Blueprints: A (reverse) treasure map to operational improvements

Time to read: 6 minutesEvery conversation I have had about work in the past year has mentioned AI. Of course. It is the hot new emerging technology, and the one most likely to truly revolutionise how business is done… as long as some kinks (read: hallucinations) are eliminated from its behaviour. But… say you are responsible for a company’s […] continue reading »

Linear Calendar 2025 – 11th edition!

Linear Calendar with a blue bar over it showing it can be downloaded in three versions: poster, 3-page and tape

Time to read: 2 minutesA bit earlier than other years, (this time in good time!) here is the Linear Calendar for 2025! in its 10th year, and 11th edition already! Yikes! A calendar view for those who enjoy planning linearly as opposed to doing so in boxes. For the visual thinkers. For those who noticed that when you print […] continue reading »

Reduce the cognitive load of Movie Night

Title with image of pop-corn

Time to read: 5 minutesAll modern internet-enabled things have been busting my imaginary balls since they entered my life. But none has caused so many headaches as NETFLIX. And Netflix is kind of awesome, because it’s given us shows like House of Cards and Grace & Frankie.  But Netflix has no clue whatsoever how to deal with Movie Night.  […] continue reading »

Linear Calendar Jan 2018 – Feb 2019

Time to read: 2 minutesHow often do you get to see strips of time that span nearly FOURTEEN months?! Ok, so all calendars do that. The only difference with this one is that you read it left to right, like you do text. I’ve been making it for three years, because it’s handy. If you stand back from the […] continue reading »

Don’t panic, this is an agile experiment!

Diagram of the process

Time to read: < 1 minuteAfter many months of requests from multiple product owners who never talk to each other (and I am including marketing in that group), we (the design team with me as Head of UX / sole UX person) are finally beginning an experiment with the blessing of our Head of Product! As of this Friday, all […] continue reading »

Wireflows for product status 

Time to read: < 1 minuteWe launched our Free Credit Report product earlier this month, so I can finally share this!! I was reviewing the backlog with our product owner, and instinctively started drawing the signin/up flow and mapping story codes to it. It looked ok, but needed some tidying up, so I cleaned it up in Balsamiq and added […] continue reading »

13 ways to detox your brain

Time to read: 7 minutesOne of the biggest perks of freelancing is that I get compulsory free time in between projects. One of the biggest downsides of freelancing is that I get compulsory free time in between projects. I used to have my anxiety shoot through the roof at that time… “will I find something else?” “When?” “Who will […] continue reading »