I can tell you where to stick your AI… Service Blueprints: A (reverse) treasure map to operational improvements

Time to read: 6 minutesEvery conversation I have had about work in the past year has mentioned AI. Of course. It is the hot new emerging technology, and the one most likely to truly revolutionise how business is done… as long as some kinks (read: hallucinations) are eliminated from its behaviour. But… say you are responsible for a company’s […] continue reading »

Just enough chaos: why in workshops messy is good

Time to read: 3 minutesToday I had a Miele repairperson visit, and as I was rolling away the rug from in front of the washing machine, I thought… “I should wipe those breakfast crumbs”. My mother’s voice was in my head. 🤦‍♀️ “If it is clean and orderly, visitors will respect the space. If it is a mess, they […] continue reading »