Just enough chaos: why in workshops messy is good

Time to read: 3 minutesToday I had a Miele repairperson visit, and as I was rolling away the rug from in front of the washing machine, I thought… “I should wipe those breakfast crumbs”. My mother’s voice was in my head. 🤦‍♀️ “If it is clean and orderly, visitors will respect the space. If it is a mess, they […] continue reading »

100 & 20 Engineering anniversaries

Right hand with iron right on the pinkie finger, painted red nails, a thumbring, and several blue and metal bracelets on the right wrist. The background is green leaves.

Time to read: 2 minutesTwenty years ago today, I stood in a tent with a few thousand former students, listened to a few speeches that I immediately forgot, and walked across a stage when my name was called to receive my Engineering degree, in full cap and gown regalia. I had no clue that day, that deciding to chat […] continue reading »

The magical number three – Choice Architecture in pitches

Time to read: 4 minutes“Choice Architecture” is a new word for me, and a big topic in Behavioural Science, because the decisions people make have patterns, and changing the architecture (wording, order, defaults, options) of a choice does, in fact, nudge people towards the choice architect’s preferred outcome. The patterns have been studied and documented. And every day companies […] continue reading »

Linear Calendar 2025 – 11th edition!

Linear Calendar with a blue bar over it showing it can be downloaded in three versions: poster, 3-page and tape

Time to read: 2 minutesA bit earlier than other years, (this time in good time!) here is the Linear Calendar for 2025! in its 10th year, and 11th edition already! Yikes! A calendar view for those who enjoy planning linearly as opposed to doing so in boxes. For the visual thinkers. For those who noticed that when you print […] continue reading »

Good Question, Bad Question – Three ways to get golden insights

Time to read: 5 minutesThe most underestimated, underused, and unknown element of Human-Centred Design that I have ever encountered is the Question. That sentence that pitches up at the end, and finishes with a beautiful and quirky uncertain squiggle with a supportive dot underneath. When we are five, we tend to be great at questions. We ask the Queen […] continue reading »

A visual packing method that helped through my brain-fog

Time to read: 5 minutesI love travelling. Something about being above the clouds, or the buzz of the airport, or just seeing new things, all make my hippocampus and other bits of my brain happily buzz. And typically, I will sit down, make a list of things to pack, and go off and pack them. In two waves. Night […] continue reading »