Time to read: 6 minutesEvery conversation I have had about work in the past year has mentioned AI. Of course. It is the hot new emerging technology, and the one most likely to truly revolutionise how business is done… as long as some kinks (read: hallucinations) are eliminated from its behaviour. But… say you are responsible for a company’s […] continue reading »
Time to read: 3 minutesToday I had a Miele repairperson visit, and as I was rolling away the rug from in front of the washing machine, I thought… “I should wipe those breakfast crumbs”. My mother’s voice was in my head. 🤦♀️ “If it is clean and orderly, visitors will respect the space. If it is a mess, they […] continue reading »
Time to read: 9 minutesIn June 2017, I was hired for a few days by a consultancy to help with a design thinking workshop they were running for a client. They needed to run it with 80 participants, and to make it work they’d split them up into cabaret tables of 8, each with a facilitator… who needed to […] continue reading »
Time to read: 5 minutesUX is trendy, and we should all rejoice… Except UXers often work to unrealistic expectations, (“make this product user-friendly in 8 weeks”) try to solve non-existent problems (“build that team a dashboard with metrics XYZ”), and are seldom allowed time to do real research or work as a team (“we don’t have time for that, […] continue reading »