How I applied for permanent residence as an EU citizen living in the UK

So the first thing I did, a few months after “WTF, did Brexit really just happen?” settled into my brain, was to google like mad about permanent residency. (If you don’t want to read the whole story, you can always skip to the checklist at the end.) Research And… I ended up on a few […] continue reading »

How to win at UX

UX is trendy, and we should all rejoice… Except UXers often work to unrealistic expectations, (“make this product user-friendly in 8 weeks”) try to solve non-existent problems (“build that team a dashboard with metrics XYZ”), and are seldom allowed time to do real research or work as a team (“we don’t have time for that, […] continue reading »

Why are UX take home tasks so crap?

The UX industry suffers from a delusion: that the take-home task is a good way to understand what each candidate for a job is capable of. This isn’t 100% wrong, but it sure as hell is flawed!! I’ve written about why I think this is flawed, included some examples of – REAL – good and […] continue reading »

How BA failed at maths, humanity, and service design

I’ve been on FOUR BA flights since 27th December 2016. This only matters because the last one was a VERY different experience from the first three. The first two were First Class (we used avios, sit back down), and awesome. On my last and fourth one, however, I discovered BA’s new policy of not serving […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »

13 things I have done since 1st January 2015

There have been no recent blog updates, and that is because I’ve had a very busy – and preoccupied – start to 2015! When I say “busy”: since January 1st I have: Flown to Athens for a weekend to celebrate my dad’s 80th Birthday. We had a great time, with coffee by the seaside in […] continue reading »

my prep for “cheating” in NaNoWriMo 2014

I have participated in NaNoWriMo since first discovering it the early 2ks. I have managed to “win” (write 50’000 words in 30 days) ONCE. It is a daunting challenge of quantity over quality. And this year I am planning to cheat. I will write essays instead of a Novel, and below I share the topics […] continue reading »

so wait a few years and it will stop

As I start thinking about the incipit (first few words) of this article, I realise I was about to describe my outfit to you. Then I stopped. There is nothing wrong with my outfit. There is nothing wrong with me. The men who holler out “hey sexy” are the ones who are wrong. Not me. […] continue reading »

I promise not to read…

I read a lot. I am always reading. Street signs, menus, books on the tube, magazines with my coffee, newspaper headlines as i pass a newsstand. I am a reader.  My favourite escape and one of my favourite pastimes in life is to expose my brain to new experiences, information, emotions and ideas, using books. […] continue reading »

The ethics of web design: do we have any?

What makes someone an expert? A wise woman once told me that you are an expert “when others come to you for answers”. Well. It does take a little bit more: such as the ability to answer questions, repeatedly, correctly, memorably. There is a requirement to educate, surprise and spread knowledge and skills. Do that […] continue reading »

first 4 things I do on a temporary work mac

easy-lock my screen I am not an expert mac user. I am, however, a pretty damn good windows user, having even administered large user networks in the past. So when I step away from a windows machine, I always press (Windows + L), which locks the computer. Try it. It’s excellent. [WARNING] A friend of […] continue reading »

Can you tell your mother to not read your blog / twitter / facebook? Or why it’s good for other generations (younger or older) to join social media

Last week, my mother surprised me when she told me she was reading my blog. This means she googled me, like anyone in the world can. And I was surprised. Why? […] continue reading »

Make them beautiful! Make them free! Publishers, the reading paradigm is shifting!

This week, a good friend of mine is releasing a new book. I am dying to read it, and he’s already got a copy for me, which is amazing. Thing is… I’ll never carry a hardcover around now that I have a kindle to read from. And I don’t want to pay double for books […] continue reading »

Sunshine and despair: Greece is bleeding

The sun is shining, the sky is the blue of postcards, and yet despair shrouds the country. People starving, begging, stealing. One retired gentleman immolated himself in April 2012, as he did not want to leave debts for his children. He saw no future for himself, his family. He was 77. My father’s age. I […] continue reading »