Google Home or Amazon Echo?

In our house, we have six little conversational interface audio boxes.  What do we use them for, and which one is better? Here’s what I’ve discovered about Google’s Google home mini, and Amazon’s Echo (standard and dot, we have both kinds). Jokes I think that nine out of ten requests we make of all the […] continue reading »

How to win at UX

UX is trendy, and we should all rejoice… Except UXers often work to unrealistic expectations, (“make this product user-friendly in 8 weeks”) try to solve non-existent problems (“build that team a dashboard with metrics XYZ”), and are seldom allowed time to do real research or work as a team (“we don’t have time for that, […] continue reading »

How BA failed at maths, humanity, and service design

I’ve been on FOUR BA flights since 27th December 2016. This only matters because the last one was a VERY different experience from the first three. The first two were First Class (we used avios, sit back down), and awesome. On my last and fourth one, however, I discovered BA’s new policy of not serving […] continue reading »

war of the museums: British Museum vs Royal Academy

This is, of course, an unfair fight. The British Museum has long brought a knife to a gun fight. A tradition in history, documenting, archiving, and an obvious affinity for achaeology must have served them well from the 1800s… But when it comes to designing exhibits, in 2014, I think they could use some help. […] continue reading »