How to win at UX

UX is trendy, and we should all rejoice… Except UXers often work to unrealistic expectations, (“make this product user-friendly in 8 weeks”) try to solve non-existent problems (“build that team a dashboard with metrics XYZ”), and are seldom allowed time to do real research or work as a team (“we don’t have time for that, […] continue reading »

Why are UX take home tasks so crap?

The UX industry suffers from a delusion: that the take-home task is a good way to understand what each candidate for a job is capable of. This isn’t 100% wrong, but it sure as hell is flawed!! I’ve written about why I think this is flawed, included some examples of – REAL – good and […] continue reading »

How BA failed at maths, humanity, and service design

I’ve been on FOUR BA flights since 27th December 2016. This only matters because the last one was a VERY different experience from the first three. The first two were First Class (we used avios, sit back down), and awesome. On my last and fourth one, however, I discovered BA’s new policy of not serving […] continue reading »

Sketchbook Mondays: Cup sleeve and card holder

One of the problems I’ve always had is that I my hands are hyper-sensitive to heat. In itself this is small, but in 2017, I decided to stop having milky coffees. I’ve never digested milk very well, and it was time to stop it again. So it would be mostly americanos for me in 2017! […] continue reading »

Three ways to get some user testing done in group workshops

I’ve just spent six weeks on a completely insane project. The aspect I want to write about is how this insane project had no scope for (or understanding of) user testing, even though we needed to do some. And this article is about three “hacks” I devised to get some user feedback regardless of what […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »