“What is UX” for Startups

I’m at a startup, as Head of UX, shaping a product that’s launching next week, and helping the team find ways of working that make them be more productive and feel more empowered. One of the challenges with the otherwise small and jovial company, is that there is already a silo: Marketing. What’s wrong with […] continue reading »

How to win at UX

UX is trendy, and we should all rejoice… Except UXers often work to unrealistic expectations, (“make this product user-friendly in 8 weeks”) try to solve non-existent problems (“build that team a dashboard with metrics XYZ”), and are seldom allowed time to do real research or work as a team (“we don’t have time for that, […] continue reading »

Why are UX take home tasks so crap?

The UX industry suffers from a delusion: that the take-home task is a good way to understand what each candidate for a job is capable of. This isn’t 100% wrong, but it sure as hell is flawed!! I’ve written about why I think this is flawed, included some examples of – REAL – good and […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »

Should developers think for themselves?

I just had a weird conversation with a colleague in our standup meeting. We have a new developer who joined recently and is specialised in working on a particular platform. My colleague argues that if we send the dev my UX wireframes for the improvements, which are made in the sketchy style of balsamiq, he […] continue reading »

how I fixed Vogue’s Fashion Night Out #FNO

Ok, so I didn’t fix it. I just did something slightly OCD only for me. My friend saw what I’d done, loved it, and encouraged me to tell the story and the vision of what FNO could, some day, have. what is FNO? A few weeks ago was the much-anticipated Vogue’s Fashion Night Out. The […] continue reading »

why I call myself a “UX Architect”.

People with my skills have been called UI designers, business analysts, information architects, interaction designers and a few other things besides. This is confusing and tiring. I have chosen “UX Architect”, and I have a reason. Firstly, “UX” stands for user experience, and is an offshoot of Human-Computer Interaction. My choice of “UX Architect” is […] continue reading »

The ethics of web design: do we have any?

What makes someone an expert? A wise woman once told me that you are an expert “when others come to you for answers”. Well. It does take a little bit more: such as the ability to answer questions, repeatedly, correctly, memorably. There is a requirement to educate, surprise and spread knowledge and skills. Do that […] continue reading »

I need a Paul Smith shirt: mobile app for shopping malls

What if you owned a big mall, say out in Kent, and you had a website that existed, but that you weren’t sure was very helpful? Maybe your stores listing was confusing. I’d love to poke around a mall’s google analytics data! Look at failed searches, where users quit, what they type in… Treasure trove […] continue reading »

what the arrow inside your textbox means (on a 3×3 grid)

I was drawing up a UI (surprised?), and somehow started thinking about where I should put the little arrow in my box of text. That caused me to pause, and think. UX Architects overthink… and then blog about it, it’s terrible. But maybe it will be useful some day. So I concluded that the little […] continue reading »

Theatre Director website – sketches

A friend of a friend needs a website. She’s an award-winning theatre director and professor in the USA, so her website needs to convey her experience and vision. I asked her why she does what she does, why she has chosen to direct, and she said that she loves telling stories, showing relationships about people, […] continue reading »

the UX of photography: how am I going to choose a camera?

I’ve been wanting a “real” camera for a long time, and now that I am dating an amateur photographer and camera collector (when you have more than half a dozen cameras, you’ve got a collection, chéri), my lack of equipment is made apparent on a semi-daily basis. I own a Rollei 35S which is in […] continue reading »

IBM SPSS Modeler & Decision Management | UI Design

I lead design on the new IBM SPSS Decision Management suite of applications. This is a set of configurable web-based applications that bring predictive analytics to business users. My task was to design a front-end that would allow non-expert users to take advantage of data analysis tools available on IBM SPSS Modeler Server, combine them […] continue reading »