How I applied for permanent residence as an EU citizen living in the UK

So the first thing I did, a few months after “WTF, did Brexit really just happen?” settled into my brain, was to google like mad about permanent residency. (If you don’t want to read the whole story, you can always skip to the checklist at the end.) Research And… I ended up on a few […] continue reading »

How BA failed at maths, humanity, and service design

I’ve been on FOUR BA flights since 27th December 2016. This only matters because the last one was a VERY different experience from the first three. The first two were First Class (we used avios, sit back down), and awesome. On my last and fourth one, however, I discovered BA’s new policy of not serving […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »

13 things I have done since 1st January 2015

There have been no recent blog updates, and that is because I’ve had a very busy – and preoccupied – start to 2015! When I say “busy”: since January 1st I have: Flown to Athens for a weekend to celebrate my dad’s 80th Birthday. We had a great time, with coffee by the seaside in […] continue reading »

how I fixed Vogue’s Fashion Night Out #FNO

Ok, so I didn’t fix it. I just did something slightly OCD only for me. My friend saw what I’d done, loved it, and encouraged me to tell the story and the vision of what FNO could, some day, have. what is FNO? A few weeks ago was the much-anticipated Vogue’s Fashion Night Out. The […] continue reading »

Venezia: my place out of time

I did not read. I took photos instead. A lot of photos. Last month, I went to Venice (for the third time). I went with The Man, who finally said that Venice “exceeded [his] expectations”. This isn’t something I’ll hear often, especially not about holidays. San Marco The most famous thing about Venice is St […] continue reading »

who are you calling “extrovert”? The (colourful) secret to faking it in a world gone loud.

Before discovering the internet, I was the quiet child who didn’t ask a single question in 13 years of schooling. Ok. Maybe one or two questions. I dreaded being called to the board to solve things, despite being good at it. I just hated being in the spotlight. And now, I’m talking to you about […] continue reading »

Dinah Casson #talkingInteriors lecture at RCA – Notes #madewithpaper

Last night, I went to a lecture by Dinah Casson, of Casson-Mann, given at the RCA in Kensington. The gist of it was “think about the users”, and “they come to relax, learn, be surprised, laugh, cry, and leave as changed people”. Casson Mann design museums and exhibitions. If you made it to the AMAZING […] continue reading »

how I learnt to stop worrying and love talking to strangers

Today I attended a conference run by Digital Doughnut. I knew they did digital, I knew they were related to marketing, and I did meet people who worked in the field. But what blew my mind was the stories, backgrounds and odd serendipities (is that a word?) that brought them to marketing in the first […] continue reading »