How BA failed at maths, humanity, and service design

I’ve been on FOUR BA flights since 27th December 2016. This only matters because the last one was a VERY different experience from the first three. The first two were First Class (we used avios, sit back down), and awesome. On my last and fourth one, however, I discovered BA’s new policy of not serving […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »

13 things I have done since 1st January 2015

There have been no recent blog updates, and that is because I’ve had a very busy – and preoccupied – start to 2015! When I say “busy”: since January 1st I have: Flown to Athens for a weekend to celebrate my dad’s 80th Birthday. We had a great time, with coffee by the seaside in […] continue reading »

how I fixed Vogue’s Fashion Night Out #FNO

Ok, so I didn’t fix it. I just did something slightly OCD only for me. My friend saw what I’d done, loved it, and encouraged me to tell the story and the vision of what FNO could, some day, have. what is FNO? A few weeks ago was the much-anticipated Vogue’s Fashion Night Out. The […] continue reading »

Venezia: my place out of time

I did not read. I took photos instead. A lot of photos. Last month, I went to Venice (for the third time). I went with The Man, who finally said that Venice “exceeded [his] expectations”. This isn’t something I’ll hear often, especially not about holidays. San Marco The most famous thing about Venice is St […] continue reading »