I’m at a startup, as Head of UX, shaping a product that’s launching next week, and helping the team find ways of working that make them be more productive and feel more empowered. One of the challenges with the otherwise small and jovial company, is that there is already a silo: Marketing. What’s wrong with […] continue reading »
Category: UX definitions
I discovered UX (User eXperience) as a discipline in 2002. It was called HCI. This is a blog series to help me contain some definitions of the common practices, concepts and deliverables in a UX Architect’s life. Tell me what you would add to this!
A diagram of the UX Architecture / Design process
Some months ago, I was working at a lovely software development place that specialises in the hospitality industry. Over there, I was part of a development team that worked on a series of mobile-first web-based task-centred apps. And I was the only person who “did” UX… This is a short-ish story of why I now […] continue reading »
why I call myself a “UX Architect”.
People with my skills have been called UI designers, business analysts, information architects, interaction designers and a few other things besides. This is confusing and tiring. I have chosen “UX Architect”, and I have a reason. Firstly, “UX” stands for user experience, and is an offshoot of Human-Computer Interaction. My choice of “UX Architect” is […] continue reading »
UX: the 7 steps of what I really do for money
When people ask me what I do, I reply that I make websites. Recently, I’ve been working as a UX freelancer on various projects. What did I really do? […] continue reading »
Five things a business can do that make me smile
Want to build a good brand? These are my top five suggestions for getting it right. If you know there will be an outage in service, warn your affected users, tell them when service will resume. And apologise. It sets expectations, demonstrates you are in control (even if that’s not true), and makes them feel […] continue reading »