Three ways to get some user testing done in group workshops

I’ve just spent six weeks on a completely insane project. The aspect I want to write about is how this insane project had no scope for (or understanding of) user testing, even though we needed to do some. And this article is about three “hacks” I devised to get some user feedback regardless of what […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »

A diagram of the UX Architecture / Design processย 

Some months ago, I was working at a lovely software development place that specialises in the hospitality industry. Over there, I was part of a development team that worked on a series of mobile-first web-based task-centred apps. And I was the only person who “did” UX… This is a short-ish story of why I now […] continue reading »

I need a Paul Smith shirt: mobile app for shopping malls

What if you owned a big mall, say out in Kent, and you had a website that existed, but that you weren’t sure was very helpful? Maybe your stores listing was confusing. I’d love to poke around a mall’s google analytics data! Look at failed searches, where users quit, what they type in… Treasure trove […] continue reading »

Supper club to Restaurant: website and brand identity

In the spring of 2010, a friend of my best friend told me she wanted a website. I asked “what for?”. A supper club. I can’t even remember if I knew what those were at the time, but they were all the rage. I love making websites and getting people a presence on the internet […] continue reading »

IBM SPSS Modeler & Decision Management | UI Design

I lead design on the new IBM SPSS Decision Management suite of applications. This is a set of configurable web-based applications that bring predictive analytics to business users. My task was to design a front-end that would allow non-expert users to take advantage of data analysis tools available on IBM SPSS Modeler Server, combine them […] continue reading »

Publishing, web design, newsletters, advertisements

My main role was to coordinate development of a web-based applications’ newly specified features. Due to good synergy with the head of Sales, I ended up contributing to a very large extent to both sales documentation but mostly to print and online campaigns, both with slogans as well as original artwork. My layout, graphical and […] continue reading »

Website, branding, with course listings, and testimonials

Rebuilt the website for Anderson Food Hygiene to be more professional and useful for their customers. The goal was to highlight the history of the company, give full listings of the various available courses, advertise the next special offers, and give directions to the various venues where the courses were held. The information architecture was […] continue reading »

Technical documentation

I wrote a set of user manuals for Supply Insights’ series of applications. I also advised them on usability issues with their web-based products. This was contractual work. The manuals were distributed in PDF format, and later an online version was also made available to users. Authored an administrator’s configuration manual which was task-oriented, for […] continue reading »

Harry Potter duelling wand – HCI Project

Task: The project consisted of creating an interactive toy of our invention for the market. Idea: I suggested we create motion-sensitive dueling wands based on Harry Potter. Different motion patterns cast different attacking or defensive spells. The shielding level was shown on the wand, and a “hit” wand timed out while it recuperated. Approach: After […] continue reading »