Don’t panic, this is an agile experiment!

Diagram of the process

After many months of requests from multiple product owners who never talk to each other (and I am including marketing in that group), we (the design team with me as Head of UX / sole UX person) are finally beginning an experiment with the blessing of our Head of Product! As of this Friday, all […] continue reading »

Three ways to get some user testing done in group workshops

I’ve just spent six weeks on a completely insane project. The aspect I want to write about is how this insane project had no scope for (or understanding of) user testing, even though we needed to do some. And this article is about three “hacks” I devised to get some user feedback regardless of what […] continue reading »

Two heads are better than one

I’ve been working with someone. This is note-worthy, because I have mostly worked alone. Most companies today think that one UX Architect is enough to fix All The Things going wrong in a project. We are UX co-leads on a Big Fat Software Rewrite project. On our first day, a Monday, we were told that […] continue reading »

A diagram of the UX Architecture / Design process 

Some months ago, I was working at a lovely software development place that specialises in the hospitality industry. Over there, I was part of a development team that worked on a series of mobile-first web-based task-centred apps. And I was the only person who “did” UX… This is a short-ish story of why I now […] continue reading »