How BA failed at maths, humanity, and service design

I’ve been on FOUR BA flights since 27th December 2016. This only matters because the last one was a VERY different experience from the first three. The first two were First Class (we used avios, sit back down), and awesome. On my last and fourth one, however, I discovered BA’s new policy of not serving […] continue reading »

Venezia: my place out of time

I did not read. I took photos instead. A lot of photos. Last month, I went to Venice (for the third time). I went with The Man, who finally said that Venice “exceeded [his] expectations”. This isn’t something I’ll hear often, especially not about holidays. San Marco The most famous thing about Venice is St […] continue reading »

I promise not to read…

I read a lot. I am always reading. Street signs, menus, books on the tube, magazines with my coffee, newspaper headlines as i pass a newsstand. I am a reader.  My favourite escape and one of my favourite pastimes in life is to expose my brain to new experiences, information, emotions and ideas, using books. […] continue reading »

Sketchbook Monday! Indestructible travel card holders, free to test!

Ok. So maybe not “indestructible”. But if you use one of my travel card holders and it falls apart (you know, how the plastic ones do?) within a year of purchase, i’ll make you an identical new one for free! Yes, this applies to sit-on-it-daily young men too. No guarantees on the cards contained though! […] continue reading »